Images and user engagement
"Can images improve user engagement?" I really enjoy answering those seemingly simple questions. I usually learn something new in attempting to answer them. There’s a general agreement (among marketers) that images improve engagement with social media content. One study I found shows that even just the presence of an image increases engagement – though the authors also note that higher quality, relevant imagery gets a greater engagement. A review also mentions a couple of studies which showed that social media posts including imagery gained greater engagement than those not using imagery. "But what about images on our website?" I work for a public organisation, providing a service which isn't available anywhere else. As such, I use the gov.uk design system to make content decisions. They advise that we should: “Avoid unnecessary decoration. Only use images if there’s a real user need.” For most of our web content I’m tempted to agree in this instance. P...